POSTAGE AND DELIVERY INFORMATION.

You will see postage/delivery costs at the checkout - they're automatically caclulated according to the whole postage weight /destination of your order..... and added to your purchase.

Like all other UK based websites with an online purchase facility, we are governed by the 'Consumer Protection(Distance Selling) Regulations 2000' and other relevant Regulations. If you are in any doubt as to your rights under these regulations, please click on the link below which will take you to the DTI website...wherein are described the full panolply of your rights.
                                                                  DTI Website...click here. 
If you are in any doubt as to our full terms and conditions as they might relate to you and your particular enquiry or purchase from us, we urge you to get in touch with us...by e-mail or 'phone, before proceeding with your purchase. 

UK  Deliveries

Items up to   £150  value are delivered by Royal Mail 1st class Post Recorded Delivery.

Depending on their volume/weight, items of  value£150 and over may require to be posted Royal Mail Special Delivery. 

  Overseas Deliveries

There are so many Postage/Delivery options for overseas deliveries that we have had to average out a variety of rates to keep the system simple.

Purchases up to £150 - $275 - Eu225  are posted Overseas as small packets by Air Mail.

Purchases over £150 - $275 - Eu225 are  sent by UK Post Office Air Mail 'International Signed For' service.

EXPRESS Overseas Deliveries

We can arrange to make your delivery by Fedex /UPS or other carrier.  Please let us know if you wish this option and we will let you know the cost. 

 If you have a special deadline, please inform us of critical dates by which a delivery may be required.
Hate to mention it, but for C*ris*ma*s 2007, we already have some orders so if you're thinking of ordering a brooch...please, please do so sooner rather than later....looks like we're going to be busy!

Returns

Please refer to our Terms & Conditions to learn of the mutual rights/responsibilities in regard to Returns and the choice of Delivery/Insured Options. We are not liable for loss or damage in transit. Overseas buyers who may be liable for any import taxes duties etc should satisfy themselves as to their potential liabilities, if any.
We are happy to receive returns in the event you want to return an item and receive a refund, less posting costs  (inward back to us) - no questions...and we're always happy to do this. We will refund you promptly as long as the goods have not been used, damaged or otherwise rendered defective in any way and are in the same undamaged presenation boxes sent to you.

TIME FROM ORDER TO DELIVERY

Items in stock are despatched within 2-3 working days - if we cannot achieve this, we will e-mail you for a decision as to whether you wish to wait, or cancel the order.

MAUCHLINE COLLECTION Brooches; delivery time from order - we will normally take 10-14 days from confirmed order to make a Mauchline Collection Brooch, but we ask customers to allow us 14-21 days as the time within which we can guarantee to carry out the production of a special order brooch.  

Some of  our manufacturing processes are affected by prevailing weather conditions and information as to production times of special order Mauchline Collection should be regarded as guidelines only.